We aim to deliver work our clients are proud to ship. This policy outlines when refunds are available and how to request one.
1. Eligibility
Refund requests may be submitted within 30 days of final delivery for engagements that materially fail to meet the agreed scope set out in the signed statement of work.
2. Conditions for a Refund
- The deliverable does not match the agreed specification.
- We are unable to remediate the defect within a reasonable time after notice.
- The request is submitted in writing within the eligibility window above.
3. Non-Refundable Items
- Discovery, research, and consulting hours already delivered.
- Third-party costs incurred on the client's behalf (hosting, licenses, APIs).
- Completed milestones that the client has signed off on.
- Change requests delivered outside the original statement of work.
4. Refund Process
- Email hello@apex-script.store with the subject "Refund Request" and your project name.
- Provide a written description of the issue and the outcome you expected.
- We will respond within five business days with a proposed resolution, which may include remediation work, partial refund, or full refund.
- Approved refunds are issued to the original payment method within 14 business days.
5. Disputes
If a refund request cannot be resolved through direct discussion, the dispute resolution provisions of the signed statement of work and the governing law of [Jurisdiction] apply.
6. Contact
Email hello@apex-script.store or call 7023353305 for any questions about this policy.